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Legal

Terms & Conditions

The agreement between your school and Intrithm Technologies Private Limited for the use of SchoolerHub.

Effective from
25 August 2026
Governing law
India · Courts at Madurai, Tamil Nadu

1. This agreement

These Terms govern your access to and use of SchoolerHub, the school management platform provided by Intrithm Technologies Private Limited (CIN U72900TN2021PTC147290), whose registered office is at 4-2/2, Teachers Colony, Vilangudi, Madurai, Tamil Nadu 625018, India.

“School” means the educational institution that subscribes to SchoolerHub. “Authorised User” means any person the School permits to access the platform. “School Data” means all information the School or its Authorised Users enter into or generate within the platform.

By creating an account, signing an order form or using the platform, the School accepts these Terms. If you are accepting on behalf of a School, you confirm you are authorised to bind it.

2. The service

SchoolerHub is web-based software for managing school operations. Depending on what the School subscribes to, this may include student records, admissions and enrolment, fees, transport, attendance, homework, examinations and grading, report cards and certificates, library, inventory and assets, staff records, documents, announcements, parent messaging and reporting.

We provide the platform as a hosted service accessed over the internet. We do not supply hardware, internet connectivity or devices.

Modules available to a School are those set out in its order form or proposal. We may add, improve or change features over time. We will not remove a material feature the School relies on without giving at least 30 days' notice.

3. Accounts and authorised users

  • A school administrator account is created for the School and can invite further Authorised Users.
  • The School is responsible for who it invites, what role it assigns, and for removing access when a person leaves.
  • Each Authorised User must have their own account. Sharing login credentials between people is not permitted.
  • Authorised Users must keep credentials confidential and notify us promptly at [email protected] if they suspect unauthorised access.
  • The School is responsible for all activity carried out under its accounts.

4. School responsibilities

The School is the data fiduciary for School Data. The School agrees that it will:

  • Have a lawful basis to collect and process the student, guardian and staff information it enters
  • Give any notices and obtain any consents required under the Digital Personal Data Protection Act, 2023 and other applicable law — including verifiable parental consent where required for a child's data
  • Ensure information it enters is accurate, and correct it when it changes
  • Use the platform only for the School's own legitimate educational and administrative purposes
  • Comply with the Acceptable Use Policy, which forms part of these Terms
  • Maintain the confidentiality of information its staff can access through the platform

5. School Data and ownership

  • The School owns its School Data. We claim no ownership over it.
  • We process School Data only to provide, support, secure and maintain the service, and as described in the Privacy Policy.
  • We do not sell School Data, use it for advertising, or use it to train machine-learning or AI models.
  • The School may export its data at any time while the subscription is active.
  • We may use aggregated, anonymised statistics that cannot identify any school, student or individual, to understand and improve the product.

6. Fees and payment

  • Charges are set out in the order form, proposal or quotation agreed with the School. Our commercial model typically comprises a one-time implementation and configuration fee plus a recurring subscription fee.
  • Subscription fees are billed in advance for the agreed term, unless the order form says otherwise.
  • Implementation fees are billed as set out in the order form and are earned as the work is performed.
  • Messaging charges for WhatsApp and SMS are billed separately based on actual usage and the rates of the messaging provider and the WhatsApp Business Platform.
  • Custom development is quoted and billed separately from the subscription.
  • Invoices are payable within 15 days of the invoice date unless agreed otherwise in writing.
  • All charges are exclusive of GST and other applicable taxes, which are added at the prevailing rate.
  • We may revise subscription pricing at renewal on at least 30 days' written notice. Pricing does not change mid-term.

Refunds and cancellation are dealt with in the Refund & Cancellation Policy.

7. Late payment and suspension

If an invoice remains unpaid after its due date, we will send a reminder. If it remains unpaid 30 days past the due date, we may suspend access to the platform after giving at least 7 days' written notice. School Data is retained during suspension and access is restored on payment. We will not delete School Data solely because of non-payment without first giving the School a reasonable opportunity to export it.

8. Messaging

  • Messaging to parents over WhatsApp and SMS is delivered through third-party providers and is subject to their terms, the WhatsApp Business Messaging Policy and applicable telecom regulations, including TRAI rules on commercial communication.
  • Messages may be sent only using pre-approved templates and only for transactional, school-related purposes such as fee reminders, absence alerts and school announcements.
  • The School must not use the platform to send promotional, marketing or unsolicited messages to parents.
  • The School is responsible for the accuracy of the contact numbers it records and for having a lawful basis to contact those numbers.
  • We do not guarantee delivery of any individual message. Delivery depends on the provider, the telecom network, the recipient's device and, for WhatsApp, on Meta.
  • Messaging volumes and charges depend on usage. The service does not include unlimited messaging.
  • If a messaging provider or Meta suspends or restricts a School's sender identity because of how the School used it, we are not liable for the resulting interruption.

9. Third-party services

SchoolerHub depends on third-party infrastructure and services, including cloud hosting, database services, messaging providers and email delivery. Those services are governed by their own terms. We select providers carefully and bind them to protect School Data, but we are not responsible for their acts or omissions beyond our own reasonable control.

10. Intellectual property

  • SchoolerHub — including its software, source code, design, interface, documentation and the SchoolerHub name and logo — is owned by Intrithm Technologies Private Limited and protected by law.
  • The School receives a non-exclusive, non-transferable, revocable right to use the platform for its own operations during the subscription term. No other rights are granted.
  • The School must not copy, modify, reverse engineer, decompile, resell, sublicense or create derivative works from the platform, or attempt to extract its source code.
  • Feedback and improvement suggestions may be used by us without obligation or payment.

11. Availability, maintenance and support

  • We aim to keep the platform available at all times but do not guarantee uninterrupted access.
  • Planned maintenance is scheduled outside normal school hours where practical, with advance notice for anything expected to cause noticeable downtime.
  • Emergency maintenance may be carried out without notice where needed to protect security or data integrity.
  • Support is provided by email and phone during business hours. Response targets, if any, are those stated in the School's order form.
  • Unless a written service level agreement is signed separately, no specific uptime percentage is committed.

12. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in a professional manner consistent with industry practice.

Beyond that warranty, and to the maximum extent permitted by law, the platform is provided “as is”. We do not warrant that it will be error-free, that it will meet every requirement a School may have, or that any particular administrative or financial outcome will result from using it. The School remains responsible for its own statutory records, regulatory filings, financial reporting and academic decisions.

13. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

  • Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
  • Our total aggregate liability arising out of or relating to these Terms in any 12-month period is limited to the total amount paid by the School to us in the 12 months immediately preceding the event giving rise to the claim.
  • We are not liable for loss arising from the School's own failure to maintain accurate data, from unauthorised access caused by the School's mishandling of credentials, or from the School's use of the platform in breach of these Terms.

14. Indemnity

The School will indemnify us against claims, losses and reasonable costs arising from its breach of these Terms or the Acceptable Use Policy, from School Data that infringes a third party's rights, or from its failure to obtain the consents required to process the personal data it enters into the platform.

15. Term, termination and suspension

  • The subscription runs for the term stated in the order form and renews for successive terms unless either party gives at least 30 days' written notice before the renewal date.
  • Either party may terminate immediately if the other commits a material breach and fails to remedy it within 30 days of written notice.
  • We may suspend access immediately, with notice as soon as practicable, where we reasonably believe there is a security threat, unlawful activity, or a serious breach of the Acceptable Use Policy.
  • On termination, the School has 30 days to export its data, after which we delete it in accordance with the Privacy Policy.
  • Termination does not relieve the School of the obligation to pay amounts already due.

16. Changes to these Terms

We may update these Terms as the product or the law changes. For material changes we will give school administrators at least 30 days' notice by email. If the School does not accept a material change, it may terminate before the change takes effect and receive a pro-rata refund of prepaid subscription fees for the unused period.

17. General

  • Assignment. The School may not assign these Terms without our written consent. We may assign to a successor in connection with a merger, acquisition or sale of assets.
  • Entire agreement. These Terms, together with the order form, the Privacy Policy, the Refund & Cancellation Policy and the Acceptable Use Policy, form the entire agreement between the parties.
  • Severability. If any provision is held unenforceable, the remainder continues in full force.
  • Waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices. Notices to us go to [email protected]. Notices to the School go to its registered administrator email address.

18. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Madurai, Tamil Nadu have exclusive jurisdiction over any dispute, subject to the parties first attempting in good faith to resolve it through discussion for at least 30 days.

19. Contact

Intrithm Technologies Private Limited
4-2/2, Teachers Colony, Vilangudi, Madurai, Tamil Nadu 625018, India

Email: [email protected]
Phone: +91 99650 90877
CIN: U72900TN2021PTC147290

Related: Privacy Policy · Refund & Cancellation Policy · Acceptable Use Policy · Security