Refund & Cancellation Policy

1. How SchoolerHub is charged

SchoolerHub is not an off-the-shelf self-service product, and this policy is not a generic SaaS refund policy. A typical engagement has up to four separate charges, and each is treated differently if you cancel:

• Implementation and configuration fee — a one-time charge for setting up your school, configuring the academic structure and fee terms, importing data and training staff.
• Subscription fee — a recurring charge for access to the platform.
• Messaging charges — usage-based charges for WhatsApp and SMS messages.
• Custom development — quoted separately for work specific to your school.

2. Implementation and configuration fees

Implementation fees pay for work our team performs — configuration, data migration, template setup and staff training. That work cannot be returned once delivered.

• Before implementation work begins: fully refundable.
• Once implementation has started but is not complete: we refund the portion attributable to work not yet performed, assessed against the agreed implementation plan. We will share the working before issuing the refund.
• After implementation is complete and signed off: not refundable.

3. Subscription fees

• You may cancel your subscription at any time by writing to [email protected] from a registered school administrator account.
• Cancellation takes effect at the end of the current billing term. Access continues until then.
• Subscription fees already paid for the current term are not refunded on voluntary mid-term cancellation, because capacity and support are reserved for the full term.
• To avoid renewal, give notice at least 30 days before the renewal date.

3.1 When we do refund subscription fees

We refund a pro-rata share of prepaid subscription fees for the unused period where:

• We terminate the agreement for a reason other than your breach
• We make a material change to the Terms that you do not accept, and you terminate before it takes effect
• We permanently withdraw a material feature your school relies on and cannot provide a reasonable equivalent
• The platform is unavailable for a prolonged period due to a failure on our side and we cannot restore service within a reasonable time

4. First 30 days for new schools

If your school is new to SchoolerHub and decides within 30 days of go-live that the platform is not right for you, we will refund the subscription fee paid for the first term on a pro-rata basis from the date you notify us.

Implementation fees for work already delivered, and messaging charges already incurred, remain payable. This applies once per school, to a first subscription only.

5. Messaging charges

• WhatsApp and SMS charges are usage-based and non-refundable once messages have been submitted to the provider, because we are billed for them by the provider and by Meta.
• Unused prepaid messaging credit is refundable on request when your subscription ends, less any amount already consumed.
• We do not charge for messages that fail before submission to the provider. Messages that are submitted but not delivered by the network or by WhatsApp may still be chargeable by the provider — those charges are outside our control.
• If a billing error on our side results in you being charged for messages you did not send, we will refund the difference in full.

6. Custom development

• Custom work is quoted separately with an agreed scope and milestones.
• Advance payments are refundable in proportion to work not yet performed at the point of cancellation.
• Completed and delivered milestones are not refundable.
• If we cannot deliver agreed custom work, we refund amounts paid for the undelivered portion in full.

7. Your data after cancellation

• You may export your data at any time while your subscription is active.
• After cancellation takes effect, your data remains available for export for 30 days.
• After that window it is deleted from active systems, and ages out of backups within a further 90 days, as described in the Privacy Policy.
• If you need help extracting data in a specific format, tell us before the window closes and we will assist.

8. How to request a refund

Write to [email protected] from a registered school administrator account, including:

• Your school name and the invoice number concerned
• The amount you are claiming and the reason

We acknowledge refund requests within 7 working days. Approved refunds are processed within 14 working days of approval, to the original payment method or by bank transfer to the account the payment came from. Bank processing times are outside our control. We do not deduct a processing fee from approved refunds.

9. Billing disputes

If you believe an invoice is incorrect, raise it within 30 days of the invoice date at [email protected]. We will not suspend service over a disputed amount while we are investigating it in good faith. Undisputed amounts on the same invoice remain payable by the due date.

10. Cancellation for breach

If we terminate your subscription because of a serious breach of the Terms or the Acceptable Use Policy, fees already paid are not refunded. You still have 30 days to export your data unless we are legally prevented from providing it.

11. Contact

Intrithm Technologies Private Limited
4-2/2, Teachers Colony, Vilangudi, Madurai, Tamil Nadu 625018, India

Email: [email protected]
Phone: +91 99650 90877